This publication has been mapped to the BSBITU213 - Use Digital Technologies To Communicate Remotely competency. It applies to individuals employed in a range of environments who wish to send, receive and manage email communication.

At the completion of this course you should be able to:

• understand some of the more basic email concepts
• understand how to use digital communication methods
• understand how to appropriately send and receive information in the workplace
• start Microsoft Outlook and navigate its key features
• create and send email messages
• receive emails in your Inbox and then work with them
• competently work with file and item attachments within email messages
• work with message flags and reminders
• work effectively with junk email
• organise and work with mail folders and use quick steps
• create and use rules to manage your email messages
• create and work with contacts
• monitor and manage your contacts within Outlook