The skills and knowledge acquired in ICTICT107 Use Personal Productivity Tools are sufficient to be able to use the features and components of a range of personal productivity tools. It applies to individuals who perform routine tasks in the workplace and use a range of current technology based personal productivity tools, under direct supervision or with limited responsibility.

At the completion of this course you should be able to:

• understand some of the more basic email concepts
• start Microsoft Outlook and navigate its key features
• create and send email messages
• receive emails in your Inbox and then work with them
• competently work with file and item attachments within email messages
• use the search facilities to locate messages and other Outlook items
• work with the Calendar feature
• schedule appointments and events in your calendar
• schedule meetings using Outlook
• create and work with contacts
• monitor and manage your contacts within Outlook
• create and work with tasks
• create and work with task requests